It was very busy when we went in, but all the staff members were kind, friendly, and accommodating. The food is excellent. My husband got coffee, which came in a carafe…very efficient and convenient, thank you. My hot tea came in a smaller carafe/pot, which was obviously only used for tea…so there wasn’t a coffee taste at all (thank you!!). It kept my tea very hot which is also so great. I noted the vegan and gluten free options, which is so wonderful to see. I do not need GF food, but people I care about do…so it is lovely to see it offered. I also enjoy vegan food, though I did not get that this morning (I’m vegetarian, so again, it’s great to see vegetarian/vegan options). Their attention to detail is what made it so great. And the decor in their restrooms/water closets were entertaining lol.