Jeni's Splendid Ice Creams

lots of options to choose from, including a lot of unique flavors. dairy and gluten free options, and you can try as many flavors as you want. definitely pricey, but a good experience.

My experience started out not so good. I'm currently sorting through some medical issues and learning what I can eat so I figured ice cream would be easy to navigate. We picked Jeni's ahead of time knowing that they had gluten free options after viewing online. What we didn't know was that the ice cream is served with a chunk or two of delicious waffle cone. My turn comes, and I order. I ended up having one of the most disheartening experiences with the employee that checked me out. They got frustrated when I apologized and said I didn't realize it was served with the waffle cone. They then asked if I'm allergic. This is where I stumbled, because I don't actually know yet. I'm going through tests to find out, but that's all the way back in Oregon. After a brief hesitation, i start to stumble. Then the employee says "Just say yes or no." They were firm and condescending, already disposing of the first cup, rescooping my ice cream while I mumbled, staring at the counter trying to find words. "Is that all?" "Yes." I went to sit with my family, but shortly got up and moved to sit outside as I couldn't control the tears falling. I was still crying into my bowl when another employee came out, apologizing for what happened. Expressing the empathy I needed in the moments prior, and offering to rescoop the ice cream that was running down the side of the cup. They validated that it was handled badly, and fixed the issue wearing a smile throughout. We're not all built the same. Take the time to breathe when dealing with difficult customers, we aren't all trying to be difficult. Some of us are just trying to navigate new changes in a body we've lived in our entire lives. Thank you to the second one, for reminding me to stand up for myself. Sometimes we all need to hear that. And if you read this far, the ice cream was fire.