Jersey Mike's Subs

WARNING! Do not order catering from this location. I'm not sure how the rest of Jersey Mikes do, but I've been screwed over twice by this location. The first time (in April), I ordered a couple of boxes in the morning to get at lunchtime. They told me it would be ready by the time I wanted, but I ended up having to wait a whole hour until I received my food. The second time was a couple of weeks ago (10/24). I ordered 60 sandwiches the day before I needed them, thinking this would help the wait time. I got confirmation and stressed the pick-up time, as we were hosting a workshop. I show up 5 minutes before my time and they had no order for me. The employee on the phone said I would pay when I picked them up, so I did not have a receipt. I showed who I assume was the manager my phone log where I spent 6 minutes discussing my order with their store. He yelled to the other coworkers "who was on the late shift yesterday?" I couldn't tell if he was trying to assign blame or if he was really trying to figure out what happened for my sake (side note: the way that the assistant manager responded to him was disrespectful. The atmosphere seemed pretty unhealthy). Either way, it was a waste of time. The person I spoke to evidently never submitted my order and I needed to feed 60 people in 30 minutes. The manager told me that the AM would discuss what he could do for me. He came up and told me that he can have my sandwiches in 2 hours. That was pretty much a slap in the face and I just walk straight out to figure out my next steps. Unapologetic and rude. I immediately call Potbelly's (who I would have gone with, as they are always easy to work with, but they don't have a gluten-free bread option) and they get my sandwiches to me in 40 minutes. Still late, but they saved me.

I chose this Jersey Mike’s because it got a 4.5-star rating so I had never been to that one before I decided I’d drive from Arlington 16 miles away from where I live. I met a friend there and I was not disappointed. My expectations were exceeded. Customer service was impeccable and very friendly and they were very kind and asked questions. The person who checked me out had a great sense of humor, so whatever you are doing here at Jersey Mike’s keep doing it You’re doing great. I will be back soon.❤️Loved the gluten-free option.