Jersey Mike's Subs

Some of the customer service skills can be a little more better. Especially when it is 8:30pm at night on a Saturday hence closing is a 9pm. Why slack in delivering great customer service skills because you have a little bit of time left on the clock. Especially when there is a gluten sensitivity customer there to be served. The subs are great I am just disappointed in that. Maybe cut off time for certain subs should be enforced instead of making it hard on those who gives you business. Just complete attitudes that aren’t necessary, I worked in customer service 7 plus years and if I was getting close to closing time, then I would govern myself accordingly professionally . My family all ordered cold subs which was not that hard to do, and we try to be respectful but if you do not want to work and understand the workload will not always be steady and would be very liable to change. Be prepared to do your job and at times may have to go over time, to please your customers! But was it a very busy day that should not have no affect on the performance of the job, when you are interviewed these matters come up in the interview and as the potential employee you answered it, as if you can handle it juggling weight in a tightrope. Only one person gave phenomenal customer service a guy who came from the back of the store. The other workers it was like, they did not even want to be there. Well they could have clocked out and went straight to the house and stayed there. So sad to write this very bad customer service review on a sub shop that grew on me. Food is great and that experience was uncalled for. Maybe routine customer service training refresher could help.

I am gluten intolerant and forgot to say I needed gluten free bread. I remembered just as they were bringing my sandwich. When I told them, they made another one for me no questions asked. Awesome!!!