Jersey Mike's Subs

Just attempted to eat here but wasn't able to. Let them know at the start of my order i am dairy free and gluten free due to severe allergy. I ordered a giant hot honey chicken sandwich. Asked them to clean the grill to limit cross contamination. They refused and out the meat right down on top of older cooked food. They then proceeded to cut the pepperoni with a sliver that just finished cutting cheese. I asked if they could clean the slicer so i don't get sick and again if they can please clean the grill as i cant eat that meat. They did clean the slicer but not the grill. Told them just cancel it as I don't want to go to the hospital today. Me and my wife were the only customer at the time. And a response of "you want us to do all that for you" is absolutely unacceptable. Asked for owners card and manager said apologized and told me they can remake it and clean the grill when I said I didn't want to go to the hospital today. I shouldn't have to stress allergic reactions and a hospital visit to get a sandwich that wont make me sick. It takes a minute to clean these items i work in a kitchen.

I was really impressed with this team today. I watched them prep a gluten free allergy sandwich and they clearly took it seriously. It was for an online order so the customer was not there to "oversee" the process. The team could have cut corners but they did not! They used different knives, put the sandwich on a special cutting board, changed gloves before handling, etc. Very impressed with their pleasant customer service, efficiency, attention to detail and cleanliness. Awesome team today!!