Jersey Mike's Subs

Ordered a gluten free sub online. Went in to pick it up and I was early so I was watching the sub being made. They had an assembly line going and my GF sun was passed down with the regular subs. So the person cutting and wrapping the subs didn’t change her gloves and had her hands all over my GF sun after touching regular bread. She went to hand it to me and I told her I wasn’t taking that sub, she had her hands all over it. She said she didnt know it was GF. I said to the person who passed her my sandwich that maybe he should have told her it was a GF sun. He got all pissy on me telling me “I made your sandwich right!!! Don’t come at me!” The lady turned around and said I’ll make you another one. I said “no, just give me a refund”. No, I’m making you a new one. I said honestly I just want a refund. So she calls out the “manager”. The manager comes out and says to me in this aggressive tone “It was a MISTAKE, maam. We all make mistakes!” Then proceeds to tell her staff that she’s sick of these people. OK. How about “Gosh, maam, I’m so sorry this happened. Here, let me give you a card for a free sub. We’d love it if you came back and gave us another try.” Nope. This girl wins the award for worst customer service ever. This location is about 20 minutes from me. The Merchant Walk location is 30 minutes from me. I make the drive to Merchant Walk every time now because the service there is incredible. See my review of their location where almost the same situation happened yet was handled amazingly.

Jersey mikes is it because they are the only sub chain place I've been too with a good gluten free bun! They even wipe down all the counters!