I have been so hooked on JM for years, I have always appreciated their attention to premium sandwich ingredients, that changed dramatically on this visit. I recently have been doing gluten-free options. I know their are challenges and always ask all of the important questions, such as, is it dry, does it feel soft, and the important one, is it gritty. I was informed that this roll was soft and none of the other questions didn't apply. Next, I was gobsmacked by the $5 upcharge. This was a terrible experience, and I will not do their gluten-free choice again. They should go to Firehouse subs and try their's, it is awesome and spot on.