Jersey Mike's Subs

I’ve never felt the need to write a review until today. So this is my first time writing one, but Extremely disappointed in jerseys mikes in Brigham city today. And we normally love this place. They normally take great care of us, very fast, efficient, quality sandwhich joint. and we probably come 2, or 3 times per month. my wife has an autoimmune disease where she can’t have gluten, and they’re normally very good about changing gloves, cleaning knives, etc. making this place a regular/trustworthy option for us. I’ll start off by saying Ive worked in the food/service industry before. I understand rushes, being short staffed, etc. a little more than the average person. But today we sat in the drive thru for 45 MINUTES, until we finally got to the window. with only 4 total cars in front of us the entire time. Once we sat at the window for another 5ish minutes I was staring through the window, wondering when we would be greeted. and a girl finally comes to the window and states “what can I do for ya?”…… yikes. And I replied saying we’ve waited nearly an hour for 3 sandwiches. She replies back “ yeah we are busy, but I’ll go check on them” another 4 minutes or so passed and she never came back. So I did something I’ve never felt necessary to do and drove away. She could have said anything along the lines of “hey I’m really sorry, we’re short staffed, we had a break down. Really anything stating any kind of sympathy towards myself as the customer. Again, I understand rushes, and being patient in those times. But a nearly hour for 3 sandwiches is absolutely ridiculous.

They were conscientious about making sure the gluten free sandwiches were prepared without contamination, but they didn't have enough gluten free bread for our entire order.

I love Jersey Mikes but was super disappointed in this location. I placed a gluten allergy order. Every other location preps these on the back counter using new ingredients by an employee in fresh gloves only handling this order. Yes, this location put down some parchment but it was on top of a giant pile of crumbs. They then sliced the meat with the same knife as the bread for other orders, touched bread then my meat, and used lettuce from the front counter that they just brushed crumbs into. When I asked if they could use fresh ingredients and the back counter they told me well we wiped down the meat slicer so it’s ok. Unfortunately as a celiac I couldn’t even eat my food.