Jersey Mike's Subs

On Sunday March 9th at approximately 7:40pm, I ordered a gluten free hot sandwich. I arrived to Jersey Mikes at about 8pm, and still had to wait 10 minutes for my sandwich to be made. The excuse was that they had many online orders and unfortunately because my sandwich was gluten free, it got pushed back because there was cleaning involved to prevent cross contamination, which is understandable. That being said, the Enfield shop in particular has very disorganized service and everyone seems to run their mouth constantly instead remaining productive and focusing on customer satisfaction, poor communication in my opinion. At the end, I was handed a regular sandwich and it turned out that the person who made the sandwich, didn’t even know who it belonged to. They should be on top of which sandwich belongs to who bottom line. A regular sandwich should have NEVER reached my hands if they were well organized. Shameful service.

When you order online and and show up 13 minutes after your ETA, then wait another 17 minutes is ridiculous. There was a doordasher waiting patiently as well, when he went to check on the order, that he was almost late for, they informed him his gluten-free order would be awhile as they then took it out of the freezer. It seemed like they needed an adult present.