Jersey Mike's Subs

Train your staff, clean your restaurant. I got 2 subs, 1 gluten free. I was asked very specifically if it was an allergy, it is, so they change their gloves, grab the GF brad put it on the tray, all good so far. This portion was taken on by what I assume is the supervisor, cool. Then he hands it off to a kid who was from what I could tell on his first shift, kid tries to put the toppings from the regular service line on my sandwich, I tell him " you can't use those there's bread crumbs all over everything." ... " Uhhhhh, this is all we have" after try to get him to get new toppings from somewhere he says that's all the lettuce, tomatoes and onions they have...... REALLY? At 2pm on a Saturday,.you have 1 single pan of lettuce, tomato and onions??? No child. You don't know where they are. I take my mildly contaminated sandwich, which thankfully will only give my family member horrible stomach issues and not kill them, and pay for it. I do not blame the child for his ignorance, this falls on the leader, I am a restaurant manager and I would not pass off an allergy concern to a new staffer. I like Jersey Mike's but this was a bad showing all around. Not to mention the icing on the cake being an absolutely filthy restaurant otherwise. I'll keep coming in but y'all need to step it up please and thanks ** Edit** we all make mistakes and jersey Mike's made it right, they took my complaint seriously and used it as a retraining opportunity for their staff. It's not about how you mess up as much as how you handle it afterwards. Thank you.

So happy these guys offer a serious gluten-free option! If you ask, they'll make sure there is zero cross contamination...which is super rare, and super appreciated. It's now a go-to this family with a severe gluten allergy in house. Recommend!