Jersey Mike's Subs

I wanted to give a huge shout out to Lauren the new store manager here. She has really turned this place around. I ordered a gluten free sandwich for my lunch when I was in a hurry and went in to pick up the sandwich, they did not have gluten free bread in spite of still taking the order. Finally, she came back and personally spoke to me and said to call the next day for her to COMP lunch for me.. She not only did it for myself but for my family. I was so impressed with how much she actually cared me driving down there previously to obtain a order that they could not fulfill. Prior to her being there, the store was not well managed and the customer service was OK. She is awesome! Thank you Lauren! I will for sure be returning back!

I visited a few weeks ago during non-peak times and was the only customer in the restaurant. I ordered two sandwiches, one of which was on gluten free bread. Since I specified that it is an allergy, the person preparing the sandwich has to clean the grill and change gloves. There was a new employee (an older man) who hadn't done this before. He asked the manager (younger woman) what the protocol was. When she said he had to clean the grill, he caused a fuss and refused to do it. After much arguing between the two of them, he eventually gave in and cleaned the grill but it did not make me feel safe eating there. If you have Celiac disease or any other allergies, I would advise not eating here as they don't always comply with the necessary precautions to keep your food safe to eat.