Jersey Mike's Subs

Do not recommend this particular location. I placed an order thru the app then drove from alvarado. After the time my order was supposed to be ready I was informed that they were out of bowls. I am gluten intolerant and ordered a sub in a tub. Person who called solution was they could use bread or a wrap. I informed him I couldn't have the gluten. Other solution was I could come in and pay more for the gluten free bread. Keep in mind this is after my order was supposed to be ready to pick up. I asked for a refund and I'd go elsewhere. They already debited my account for the $44 and instead of being able to instantly refund it'll be 3-5 business days. The store employees could not care less. Saw lots of employees standing around and a lot of their personal items around the food. If they were out of bowls why wait so long to call? Why was I able to order and pay for items they did not have? Very disappointed in the lack of professionalism in this location.

I recently had to change my diet to gluten free. I visited Jersey Mikes because I heard their gluten free subs were delicious. I had the absolute best experience. When I told them I needed gluten free, they took it VERY seriously. They took additional precautions without me even asking. (Such as not using the Mayo and knife that touch other sandwiches.) The whole team is obviously trained really well. Some of the best customer service I have ever experienced. Thank you for not making it feel like an inconvenience, and going above and beyond to serve me. I will be a customer for life.