My husband and I went Sunday evening when they were very busy but everyone was still very friendly. I have Celiac's and when I asked for gluten free bread, they asked if it was a preference or allergy. It took about 10-15 minutes for my sandwich to be ready but this was because 1) they were very busy and 2) they took all the steps to make sure my sandwich didn't get contaminated. Highly recommend them for their level of attentiveness and will definitely be back!