The staff is always very friendly when you visit this location. If you are on lunch break it is hit or miss as there is usually a long line around this time. In my experience only one of the two sandwich counters are open so it makes the process a little slow if you are trying to get food and head back to work. If you are gluten free there are options here for you. They have gluten free bread for a little extra cost, chips that are compliant and gluten free cookies. They will ask you if it is an allergy or preference. If you state allergy they will change knives and gloves and keep your bread on a sheet of paper as to help with cross contamination. This process is highly impressive as they seem to really care about individuals with allergies. If you join their shore points club on your birthday they will send you a coupon for a free sub and drink, this is very generous.