Jersey Mike's Subs

My wife and I ordered food from the Jersey Mikes in Batavia at roughly 720pm. I drove to Batavia from Oakfield and went to Tops grocery store, and bought some stuff for home before going to Jersey Mikes to get my food that was supposed to be ready at 7:51. I arrived at the restaurant at 8:01pm, and was told that they were just starting on my Gluten Free Sub and it would be right out. I watched as they made like 6 other subs before my wife's GF sub, and then they made a second GF sub first for a customer who had come in to order in person. When I expressed my displeasure at how long it had taken to get my food, a nice young man offered to get a manager for me. I thanked him, and suddenly a female employee who had made the food popped over to inform me that they had to defrost the GF bread first and that's why it took so long.Then she went back to making someone else's food. as I replied, yea but it's like 45 mins, and you you just started to make it like 5 mins ago. The young man who had initially offered a supervisor apologized again and handed me a get a free sub card or a half off a sub card or something. After thinking about it, I returned the card as I just won't come back to this Jersey Mike's again. My biggest complaints are being dismissed by the staff as if my complaints didn't matter. The young man at least tried to do something. The female I am not sure if she is a manager or just another employee as she never identified herself, and then the feeling of being placated with the implication that all I wanted was something free... Get better management and prioritize mobile orders that are supposed to be handled the same as a customer coming inside. My mobile order was treated as if I had just come in the door and had to wait for the line that was there already. It totally defeats the point of ordering ahead.

Best subs. Love the gluten free!

Did a great job with my gluten free sub. They were also accommodating to my son who wanted a grilled cheese and they made it happen! Highly recommend!