JoLa. Coffee-Bar-Kitchen

EDIT / UPDATE: The general manager reached out to me immediately to figure out what happened, which I really appreciated. We figured out that their online POS system had a flaw that made effective order communication difficult (specifically when editing an order before checking out). They are diligently looking into the issue to get it resolved, and offered to refund me the amount for the item I ordered that came as a burrito instead of a bowl. My experience now has been improved drastically thanks to their commitment to improvement and customer satisfaction. Thank you again for resolving this so quickly and effectively, JoLa! ORIGINAL REVIEW: I want to give this place a higher rating but I’m a little frustrated with their online ordering experience. I did my best to pick certain options when editing each item in the online ordering section, but some of my choices apparently did not save correctly (as my receipt reflects a different choice than I actually made — and I triple checked my choices). For example, I asked for one of the items as a bowl instead of a burrito (which is an option they offer). In the receipt though, it says I chose a burrito. I even wrote a note in the “note to restaurant” section when ordering to ensure that it went through correctly (I wrote to them that I chose this particular dish as a bowl, not a burrito, as I try to limit my gluten intake otherwise I get sick). I also chose to add sausage and I got bacon. So while it seems that their online ordering platform may be to blame, I did preface my preference for the bowl versus burrito and it shows up on the receipt, yet they neglected to pay attention to it. It’s disappointing. The food is good though. I’d give that 4 stars. Would love for this to be resolved.

I love this cafe! I used to live in the neighborhood and have missed it. Great gluten free sandwich today! I hear Jola will be offering dinner service starting Wednesday next week! I'll be returning on my next visit to Portland to try it out!