John Dory's

I never post bad reviews but after collecting an order this evening I feel I have to. I ordered a gluten free meal and it was perfect. I also ordered a sweet curry chip, a chinese curry chip and chicken goujons. I don't know what the sauce was on the first chip. The other chip was gravy and the chicken was overcooked. The chips were small and crispy. It went in the bin and it wasn't cheap at almost £34!! I definitely won't be back.

We really like John Dorys as it does gluten free options which we need. The food is almost always very good (occasionally the goujons are very small or really overdone). However, the app is a nuisance. You are pushed to order in the app, and get a tenth meal free - but when you try to order your tenth meal you can't enter the code they give you if the order is £25, as the app automatically applies £5 off as a family offer and you then can't enter your code for £30 or whatever. You can't take the family offer off. So frustrating. I have told the staff several times and they've been lovely about it, have taken my number and said they get someone to call me. No one ever has though. The codes have a use by date so I've lost all over £100 on offers that their own system stops me using. Must happen to others too. Today the app isn't allowing me to order any gluten free 'meals' or 'house favourites'. I've had to phone through instead - I explained about the app and they are aware of issues - I asked if the family discount at least could be added but told no, only if using the app!! So frustrating, but it's the only takeaway we can get for our family due to food allergies. I really think I've had enough of the broken systems at this point though. Just looked back and we spend (embarrassingly!) £600 a year here.