When I tried to order a gluten free Kaisy (which is advertised on their menu and I’ve ordered several times before) I was told that they were “not making them.” When I asked why, and if this was a temporary change in the menu or permanent I was not offered any reason whatsoever…in fact there was basically silence on the other end of the phone. As I pressed the issue, I was met with more silence and was never offered the courtesy of an apology. This is more than an issue of not being able to order a Kaisy, we have had other service issues before. However, we kept trying to give them the benefit of the doubt but that will no longer be the case.