Kaiza Newtown | Japanese Restaurant

Amazing food carefully explained. I’m going back soon

Had a lovely time at Kaiza! The food was absolutely incredible, the service was lovely, and they accommodated my partner with a gluten and dairy allergy no problem!

Chose the restaurant as they had lots of GF options on the menu. Advised I was coeliac and waiter confirmed everything would be gluten free. Half way through the set menu I was vomiting. Waiter apologised as he’d forgotten to tell the chef about my dietery requirements. As compensation I was offered a glass of house wine! Said I probably shouldn’t be charged for the set menu meal given I had thrown it back up and it wasn’t what I ordered. Was offered a glass of complimentary house wine when we’d bought a nice bottle (also thrown up) wasn’t appropriate compensation for being poisoned and ruining a Friday night out with friends. Waiter was stressed and said Manager wouldn’t allow it but he personally would pay for my meal. He was a young guy and we said we didn’t want him paying personally and could we see the manager. Manager refused to see us and the waiter was clearly scared of his manager. Our bottle of wine was deducted but sure the waiter had it taken out of his wages and I paid $88 for a meal I threw up. Didn’t push the payment for the meal as I didn’t want the waiter to lose his job. Cruel management, poorly trained waiters, don’t go if you have allergies, left with an empty stomach, sore throat and a terrible dining experience feeling worried about the waiter. Manager needs to train their staff, be accountable and lead and serve with compassion.