Kamado Ramen

The food is great, but the customer service was terrible. I honestly don’t understand why others claim the service is good. When my mom tried to order ramen with gluten-free noodles, the guy behind the counter asked, “Is she really gluten-free?” I responded, “Yes, she has a sensitivity to gluten.” He then tried to outsmart us when she asked if she could order ramen and simply swap the wheat noodles for gluten-free ones. He said something along the lines of, “Well, I can’t guarantee the broth is gluten-free, because everything has gluten in it.” He came across as incredibly ignorant and rude. I couldn’t believe it. First of all, gluten intolerance exists on a spectrum. The severity of symptoms varies from person to person. My mother should not have to explain or prove that she has a health condition — it’s none of their business. Their only responsibility is to prepare and serve food based on what they offer on the menu. If they only serve gluten-free noodles to customers with severe gluten sensitivity, that should be clearly stated — maybe with a sign or a menu symbol. But questioning a customer’s condition and then trying to be a smart-ass about the broth being “full of gluten” is completely unprofessional and disrespectful! No, not everything contains gluten. That is the last time I will ever eat at that place. Yes, the food is good, but it’s not good enough to justify dealing with arrogant and disrespectful staff acting like they know more than the customer. Also, if they only offer gluten-free noodles in chicken broth, how can anyone be sure that the broth is truly gluten-free? Even if they make it themselves, how do we know the chicken was raised, processed, and handled in a gluten-free facility? That’s where cross-contamination can happen — and it’s a serious concern for people with severe allergies, not just intolerance. If the restaurant wants to take it that far, it calls into question the integrity of their gluten-free ramen. Is it truly meant for people with severe gluten intolerance? Are they sourcing every ingredient from certified gluten-free facilities? Or is it just a marketing tactic aimed at health-conscious customers like my mother — all while subjecting them to unnecessary interrogation and making themselves appear accommodating and inclusive?

Went for lunch and they now have omu rice! The presentation was so satisfying. Final review on the omu rice…fresh, flavorful, and very satisfying. Theres only one labeled gluten free item on the menu but it looked delicious so I ordered it! I had the gluten free chicken ramen with soft boiled egg and spicy paste on the side. Delicious! I truly enjoyed our visit and will definitely be going back.

The vibes here are awesome! Ramen is delish. Big thanks to Avery for looking out today. I have a gluten intolerance and he went out of his way to double check my bowl of ramen when it was made with gluten containing ingredients. It means a lot and shows how spectacular the service is here. Thanks Avery!