Kerbey Lane Cafe - Westlake

TLDR: allergies ignored, could have been hospitalized x3. If I could give zero stars, I would. I'm not one to write reviews, but when it comes to this afternoons experience, I need to say something. I ordered a gluten free chicken sandwich, with no cheese, the vegan queso and a burger (regular) to-go. I asked if the regular vegan queso was different from the credo cashew queso since they were listed separately on the menu and i have a severe cashew allergy, i was told yes, the regular vegan queso does not contain cashews. The food was brought out after about 45 minutes, which at 3pm on a Saturday with an almost empty restaraunt, was already frustrating. After checking the food, I saw that my chicken sandwich had a gluten free bun, but the chicken was breaded. I brought it up to the counter and asked for it to be corrected, and no one seemed to care much. After waiting another 20 minutes, they brought me my chicken sandwich, which im glad I checked again before leaving. This time it was grilled, with a gluten free bun, but had cheese. At this point I wasnt hungry as it had been at least an hour and half, and I was frustrated. The meal was comped, which I am appreciative of. Once getting home, I went to try the queso. As I was about to take a bite, I realized it smelled like cashew cheese, and not like the vegan queso i had gotten there before. I stopped and called the restaraunt and asked AGAIN if the regular vegan queso contained cashews, mentioning again my severe allergy. The man that answered the phone stated that YES the regular vegan queso is the same as the cashew queso even though they are separate items on the menu even though i had been told in person while ordering they are different. I no longer felt comfortable eating anything else from there, as I couldn't trust the information I was given. I was given gluten, dairy and cashews after stating that I have allergies and ordered items that were noted on the gluten free/vegan menu. I could have been hospitalized. This is ridiculous. I am not seeing any response from the restaraunt/company as I will not be returning. I just want to warn others of the risks and danger when they advertise and promote allergen friendly foods.

All Kerbey Lanes are AMAZING! I've been going to Kerbey for years! They have delicious gluten free pancakes and alternative choices. The best part about this location is that it seems to be a hidden gem. The wait time is always lower than the other branches (I suppose I shouldn't be posting this- so I hope you live closer to the other Kerbeys).