Really disappointed with our experience, have been here several times previously but we had booked weeks in advance for Mother’s Day, we went in as family to have lunch and drinks. Firstly we were advised there was no full menu only 1 roast dinner was left and the rest was a gluten free menu with half the items not being available, we were then told to wait and they would come back to see if they can open a bigger menu but this was a no, just advised there was now turkey and beef roasts… no one asked about allergies, one of us do have allergies but thankfully nothing mentioned on the menu of this, and there was only 5 things to choose from on the menu anyway, ordered drinks and wrong alcohol was given, the food came and to be fair it did all come hot however the open sandwich was meant to be filled with slices of rump steak, grilled peppers and nacho cheese sauce…. It came and the baguette wasn't cooked, the ‘slices of rump steak’ was 3 small chunks you could never have called it the Philly cheese steak they said it was.
New staff in the bar area, difficult for them as they did not know what to do and on a busy Sunday including it being Mother’s Day, maybe not advised to have new staff but I mean we all need to learn somewhere so not knocking this just maybe could have thought it out a bit better.
Was over charged on the bill by £10 we were not even provide a bill just came with the card machine, checked this and corrected.
Everything was unorganised, felt rushed and just disappointed by the whole food situation as it was meant to be a nice special lunch and was nothing even close to this.