I have a severe gluten allergy, and the first time I ate here the waiter was very good- made sure to hold the parts of the rolls with gluten, it was an amazing experience.
Last night was a very different story. We ordered several rolls to share and I asked that they make them gluten free, and the waiter said ok and the order was done. The waiter brought the food to our table and the first thing I noticed was that all of he rolls looked like they were covered in a sauce with soy sauce in it (which is full of gluten) and I asked if there was soy sauce on them. The waiter told me that the sauce was gluten free and that they were all ok to eat. He then walked away very quickly. I was very hesitant to eat any of this as I did not really believe him, and with even a small amount of accidental ingestion I would have needed to go to the ER as my throat closes up and I can't breathe.
He came back a minute or two later and then informed me that all of the rolls had gluten in them and asked if I wanted him to take them back. I instead asked to see a menu and just ordered a basic roll that I knew I could eat.
During this time our glasses had gone empty, the food was slow to come out, and I really would have liked an appetizer and glass of wine, but the waiter was too busy to see if that was the case.
A very small roll came out, I ate it, ordered another, ate it and was still hungry. When the bill came out we were being charged for both the food that I could not eat and the rolls that I had ordered so that I could eat something. I asked to speak to the manager and explained that I had asked that the rolls be made gluten free and that they came out improperly made, and that I did not think it was right to pay for both the mistake and the correction to it. The manager informed me at this point that I should have ordered off of the gluten free menu, which he said only had 3 things on it, even though I didn't even know there was a gluten free menu, and said that he'd "take care of it this time," insinuating that the whole issue was my fault. As he and the waiter were walking away, he told he waiter, "It's cool, you didn't do anything wrong."
I understand that with the current popularity of gluten free diets, there are a lot of people who don't need to be as careful as I am, however for my own safety I will not be returning to this establishment. It seems that the wait staff doesn't understand the severity of food allergies and the management can't be bothered with customers' concerns.