We had a HUGE order that we placed on line. Just as we placed the order we noticed that we had accidentally put in the wrong location. (the website asked for a postal code so we assumed it would send us the closest outlet). We called the Shelbourne location to see if they could do anything about it and they took care of everything for us. We got our 16 pizzas, all absolutely delicious (including a few gluten-free and vegan) and everyone was delighted with the pizzas. We'll definitely use this location again for our large orders. VERY SATISFIED.