La Cala

I want to share my terrible experience at the "La Cala" restaurant in Punta del Moral, Ayamonte, especially aimed at people with celiac disease who are looking to eat safely. My visit ended in gluten poisoning, the result of gross negligence and, even worse, the establishment's lack of honesty. From the first moment, I informed the staff that I have celiac disease and specifically asked if they could prepare gluten-free fried food (bacalaillas, anchovies and choco). The waitress assured me that there would be no problem and that everything would be adjusted to make it safe for me. Based on that statement, we placed the order. When the dishes started arriving, we asked another waiter again if the dishes were indeed gluten-free. His answer was clear: “yes, everything gluten-free.” Trusting that confirmation, I proceeded to eat. However, minutes later, they began to bring new dishes, this time clearly identified as gluten-free, with a different look and taste than the previous ones. It was evident that the first dishes I ate contained gluten. We immediately informed the staff and, instead of acknowledging the error, they simply flatly denied it, insisting that everything was acceptable, something that did not correspond to either the procedure followed or the real taste of the dishes. The result was food poisoning, with all the physical and emotional consequences that this implies for a person with celiac disease. But the most serious thing was not only the failure in the kitchen, but also the total lack of professionalism and empathy in the response. In the face of such a serious failure, the least expected is to take responsibility, apologize sincerely and act honestly. Here, on the contrary, they chose to hide the error, deny it and minimize a very serious health problem. I do not recommend this restaurant under any circumstances to anyone who has celiac disease or has special dietary needs. Health is not a game nor can it depend on the improvisation or misinformation of an establishment. This experience has been disappointing, frustrating and, above all, dangerous. I hope that this review serves to warn future customers and that the restaurant becomes aware of the seriousness of what happened.

Highly recommended. Good quality/price ratio. Very well cooked product. The service and attention are 10. They also have a wide variety of gluten-free food for celiacs and even fried fish. We will return without a doubt.

I have been several times and it is always fantastic. Everything, food, service. They also make it very easy for celiacs, even the fried foods can be eaten. 100% recommended