I always have a positive experience with Lakota, whether it be the downtown location or the drive-thru on the south side. Most recently, I placed an order through the app for pick up, and got a call a few minutes later that one of the items I requested was out of stock. The employee walked me through replacement options and my order was quickly processed. I also have gluten and other allergen restrictions, and the staff is always so friendly and happy to answer questions. They also triple check my order to confirm it's allergen-safe every time without my asking. Stellar people, excellent coffee. Cheers!