Larry's Giant Subs

THEY COULD HAVE GIVEN ME AN ALLERGIC REACTION!! Today, I ordered a sub on UberEats with gluten free bread, but instead of calling me or even canceling the order because they were out, THEY SENT ME REGULAR BREAD. I paid an upcharge for gluten free bread and they weren’t going to refund it! Not only that, but they did not put a SINGLE one of the condiments I asked for on the sandwich (not that I could eat it anyways, but clearly they didn’t read the order) Luckily, I got a refund from UberEats, but I’m extremely disappointed. You can not just replace a bread that is allergen specific, with a regular bread! I’m thankful I noticed, I could be really sick right now. I won’t be returning if they don’t take allergies seriously.

July 1st 2021We saw an add on a catering truck for Larry’s Giant subs that advertise gluten free breads, hormone free deli meats amongst other things. We were so excited to see that because over 2 years ago My partner developed a rare disease known as MCAS which has caused him to react in anaphylaxis to dairy, gluten, soy, and other things. For over two years we stayed home and ate a restricted home cooked meal 3 times a day everyday. July 1st 2021 we decided to try Larry’s giant subs later in the night. We called ahead to review his allergies and ensure that he was able to eat off of the menu. I believe his name was Allan and he served us out food later that night with no issues whatsoever. We discussed our concerns while ordering and he remembered our prior conversation and ensured our food to be good. And it was! No issues whatsoever. We were extremely content at the fact that we had found one of my partners favorite places in the past would accommodate to his new dietary needs. Today July 2nd 2021 he excitedly wanted to have it again for dinner. After an extremely stressful week we decided to head there to get him dinner. He ordered the Italian sub on a gluten free bun with no dairy, no gluten no Italian dressing (due to it having allergens). The lady at the front clearly asked “is this preference or allergy?” We clearly stated he had allergy to dairy gluten and soy. We get our food and head home. Two bites in a piece of pepperoni falls out and as he goes to put it back in sub he realizes there’s cheese attached and calls out to me. I taste test the slice and tasted cheese and I find more slices of cheese in whole sub!!!!! I immediately run to his epipen and antihistamines and hand them over. I call and try to get in touch with corporate but they can’t seem to get in touch with nobody. They give me a number I can’t contact until tomorrow and tell me “I’m sorry I understand” No you don’t understand and you are not sorry. I worked food and restaurant industry for 7 years and ALWAYS took allergies as a major issue and never had a slip up like this. I had a massive panic attack wondering if my partner was going to be alive tonight or if my one year old was going to grow up without a father. This has been one of the worst experiences of my life and I never expected to undergo it all after having such a pleasant experience a day before!!! Never again!