Lasagneria

We love this place. Have been here 2,5 years ago and came back this year- still as awesome and friendly.

It breaks my heart to write a not so pleasant review but I’m getting more and more disappointed by this place. I started going here because they prepare gluten and lactose free options. For some reason you cannot order it and have it delivered which I don’t understand why, you have to either call and pick it up yourself or order in person and wait (either way it’s around 45 mins wait). I tried to order once via app, they just canceled without explanation. Later I called, asked why they declined and learnt that they don’t accept these GF orders via delivery service. Once I called 1,5 hours before closing time and they said it was too late to prepare GF version (bare in mind they usually say it’s 45-50 mins preparation time and I told them I was 10 mins walks away from them and I wanted take away). And yesterday we go there, we order, we agreed we would come back in 45 mins and when we arrive back they say that they actually ran out of GF pasta so if I still wanted it, they would go and get new batch in 10-15 mins and again additional 45 mins for preparation. We already waited a long time and we were hungry so we ended up leaving and eating next door. I like the food but I’m not sure I need this hustle again. Hope they will improve. :(