Latitude Seafood Co. Bel Air

This is an update to an earlier review focusing on food allergy safety. If you don't have food allergies, I recommend you read the other reviews. In case you can't be bothered to read the full review, the long and short is that I had a food allergy issue during my visit, but after discussions with management, the restaurant has implemented new procedures in hopes of prevent any future issues. Given what I have been told, even given my experience, I would feel comfortable dining here again. I have Celiac (can't eat gluten due to an autoimmune response - not exactly an allergy, but treated as such for the purpose of a restaurant / food prep). During my visit, due to an unfortunate set of events, I ate an item which I was told was gluten free, but discovered later that it was not. This was very upsetting at the time, and I'm still suffering the consequences of that today, and will be for some time. My original review spelled out the events of that day, what I felt were the causes that lead to this mistake, and some recommendations to fix it. After leaving my review, I was contacted by the manager offering an apology and a promise to do better. While I appreciated the apology, I expressed concern that committing to do better was insufficient, and that there needed to be fundamental changes to policy and/or procedure to ensure prevention of future issues. To my surprise, I received a response the following morning which outlined various policy and procedure changes which were being implemented immediately to include things like wider availability of allergen charts, and mandatory management consultation upon mention of an allergy, amongst other steps. These were the types of changes I was recommending, and I'm thrilled to see them implemented so quickly and that there was such willingness from the store management to do so. Well done Latitude for making your restaurant a safer place for any of your customers to dine.

We had an amazing dinner here tonight! I eat vegan, and Kevin was so accommodating to me. I reached out ahead of time for options, and the chef made me a delicious pasta dish with a tomato/garlic/oil sauce. I was beyond appreciative of their efforts to accommodate my diet. They also had plenty of gluten free options for the other people in our party. Taryn, our server, was so kind and attentive. We highly recommend!