Lazy Daisy's Cafe

I am so disappointed to write this review as someone who truly loves local business and wants to support it as much as possible. However, I am also conscious that the events of tonight could have been much more serious, and unfortunately were not handled as such. My partner and I went to Lazy Daisy's for the first time tonight for dinner. I am plant-based, and part of it is that I have a very severe dairy intolerance that can result in extreme pain. I had always wanted to go to Lazy Daisy's, but was nervous I wouldn't be able to eat anything... until I read a review from someone else who was vegan about their great experience. Mine, unfortunately, was not the same. After confirming with one server that it was possible to veganize the burger and then saying out loud "ok so the smashburger with no mayo, no cheese, and having it on a dairy-free/gluten free cheddar jalapeno biscuit", having them confirm the order, and eating the whole meal, I asked a second server if I could grab a package of the v/gf cheddar jalapeno biscuits to go. That second server informed me that they no longer make them. I was really taken aback, because I had apparently just eaten it - but was actually wrongly served a three-cheese, jalapeno biscuit. Butter. Cheese. Buttermilk. Delicious - for sure - but not something that you want to hear if you have adverse reactions to dairy. The whole thing was handled, frankly, really poorly. Once I realized and asked why I was served something with dairy, after clearly asking to have it dairy-free/vegan, I honestly got a blank stare. There wasn't any accountability, the servers didn't seem to realize they had a mislabelled menu, and while my meal was taken off the bill, it wasn't with some self-advocacy from my partner. I'm lucky I know I ate dairy, because I was able to go home and take some medicine that will hopefully make my reaction less severe - but others may not be afforded that opportunity. Please, Lazy Daisy's - update your menu and listen to your customers when they ask you questions. They may sound inane, but I promise some of us ask for a reason. It may just keep someone out of the ER.

My boyfriend just got us take out breakfast there and it was delicious. However, he had to wait 50 MINUTES for them to get the food ready, prioritizing food delivery orders. He had to ask them twice for them to start preparing our food. I'm so disappointed because I was super excited for the gluten-free options...