Lion's Choice - Edwardsville

This location has gone down in quality drastically the past few months. Issues from my past two visits a week apart. The staff appear to be under trained and a no care to be there attitude. This location used to be the best, no issues, everything was cooked perfectly and tasted amazing. An overhaul is needed. Visit 1 -The drive through employee was unaware of the menu items and had to step away from the mic to check with someone about simple alterations and come back. (Requested gluten free bun, they responded “uhhh, what’s that? I’ll check what that means, I’ll back right back”) Visit 2 -Roast beef incredibly overcooked, chewy, and fibrous -Chicken tenders overcooked/over fried to almost burnt, and no seasoning. Very bland. -Remix sandwich was only cut halfway through, leading to ingredients falling out when picking up

The quality at this location is not consistent. One day it's delicious then next I wouldn't feed it to my dog. Went in last month and got 2 king meals on gluten free with extra seasoning and a cheese cup for our fries. Started eating the fries on the way home, they were cold and hard and actually broke my tooth. Took me a second to realize what had happened horrified I stop eating the fries unsure what to do I started eating the sandwich instead only to find it inedible over cooked no seasoning and tasted off. Horrible experience and no compensation for my broken tooth that's gonna cost me $1000 to fix.

I accidentally forgot to order my sandwich as gluten free. When I went up to ask to order and pay for another combo and they told me not to worry about it and got me another sandwich for free. They even let me take the other one to my husband. They were so kind about my mistake and it was definitely above and beyond. Thank you so much!