Little Spencer Coffee Co | Bakehouse

Not a lunch place. Ran out of food selections. Poor quality chicken burger. Had thick batter coating on a skin thick piece of chicken. Cannot make to order. Staff at counter confused and significant delay taking orders. Thanks for your reply to my comments. Let me provide more specific details.. We wanted to order the Classic 14 toastie, which is clearly very popular and had run out. Stating such a popular item is "not available" is very poor business practice. How difficult is it to make one or more if customers want it? Monitoring items that are in high demand and making sure these are available (or can be made) is better customer relations than prioritising lower volume items. Prioritize serving fresh, high-quality food , which occasionally means certain items may not be available later in the day is not an excuse for inability to provide basic and highly popular items which are the staple of your menu. .With a son who is a master chef, we can attest to how best to run catering businesses and large restaurants.. We also requested the chicken burger, but did not want the chilli dressing and asked if this could be replaced with a tomato base dressing. Response was this was "not possible". The chilli could be removed but not replaced. Really?!?. We were not requesting a "custom burger", simply a minor change to the existing recipe. Inability to meet such minor customer requirements is indicative of poor management. When the burger arrived, the "chicken" was covered in your "gluten-free cornflake crumb to ensure a unique and delicious texture". However, there was a sliver of chicken contained within, which was literally only skin thick. Basically a piece of thick cornflake crumb, and hard to claim it as a "chicken" burger. So, we would question your commitment to serving fresh, high quality food. We have previously dined at your café in the morning and found the food and service acceptable. It appears that you have now extended into a lunch café and not sufficiently catered for the demand or the ability to adapt to customer requests. We found the service and food unacceptable and suggest you need to review your business model to remain successful. There are plenty of other cafes in the city that provide similar quality food and offer the ability to meet the customer requests for minor variations to the menu. As much as good quality and fresh food are certainly important, good customer service is more critical to remaining in business. Word of mouth and customer experience are what keep businesses like yours alive. I hope you take this critical review as it is offered - as constructive advice. Regards.

Thank you for offering gluten free! Thank you for doing your bacon extra crispy without having to ask! A delicious experience. The carrot cake donuts are 12/10.