Little Cupcake Bakeshop

I love coming here to grab a gluten-free/vegan cupcake & I come ever so often. I don't usually say much. I just cop & go, but lately when I come in, some of the workers here been giving me weird vibes as if I'm not welcomed or they'll act like they don't see me & it's a slap in my face because I just come in to grab a cupcake & go. A lot of times I come in & staff will look unhappy, not want to take care of me, or give me the wrong cupcake. Im not sure why they're treating me so weird now, more than ever, but I don't find it fair tbh, I just want to come in & be treated like I'm welcomed, not like I'm bothering anyone. If I rubbed anyone off the wrong way or was rude during any of my trips here, please let me know on my next stop in, so we can talk like adults, cause it's not a good feeling getting a cold shoulder from some of the crew when I come in & almost buy the same cupcake every trip. I hope we can resolve any conflict of interest during my next stop in. Like, even if y'all don't like me, I'm literally in & out, grabbing a cupcake with all due respect. We don't have to have personal talk at all, but running off the line when I'm next, EVERY TIME is crazy unprofessional.

I recently ordered a few gluten free items from this cupcake shop (because I have celiac’s disease) and my husband ordered some cake (not gluten free). Unfortunately, the store staff decided to pack everything in the same box which meant that I was not able to eat any of the items I ordered. For those that aren’t aware, when you have celiac’s and are exposed to gluten, over time it can lead to intestinal cancer. While I never imagined that staff wouldn’t pack gluten free and non gluten free items together, this also resulted in my husband not being able to eat his cake. This happened because I ordered the gluten free cranberry bars that have almonds on them and my husband has a tree nut allergy. I spent over $50 for just a few baked goods. I should be able to expect for food allergies to be handled professionally, intentionally, and with the seriousness they deserve! I decided to call the restaurant to talk to the supervisor and I spoke with Alex(andra) I believe although she and the gentleman that answered the phone were very cryptic and hesitant to give me her name. I was very frustrated and attempted to explain to Alex that I was surprised they didn’t train their staff to pack gluten free items separately by default, to which she replied “Well, I don’t train anyone to do anything!” She then explained that could request a refund through the delivery service I used, which I explained I already had done. She then shared that they are very sensitive to food allergies, to which I responded that they clearly are not because the gravity of this mistake It was clear to me that Alex did not want to hear my frustrated tone. When I tried to explain Celiac’s because I want to make sure others don’t have to get sick because of poor staff training, she said “You clearly seem very upset, so I’m going to give you some time to simmer down and let you call back tomorrow and speak with the manager!” And then, she hung up. If you have a good allergy, I recommend you stay far away from this shop or you will likely get sick.