I tried this place for the first time last Saturday. We had booked for 9.15pm, no one had told us anything about the existence of 'multiple shifts'.
Invited to wait about 15 minutes maximum, we were seated after more than half an hour. The thing that suggests is that we were not the only ones, and that the people sitting at the table from 8pm were invited to leave the table to us who were waiting.
To be fair, we should have been informed. If I book at 9.15pm I can't sit at 10pm because you work more shifts to ensure more customers.
Not happy with this we waited another half hour for two pizzas and a salmon fillet. Good salmon, good pizza, gluten-free pizza inedible.
I was told that it was an artisanal dough prepared by them but it was hard as stones. Terrible.
We certainly won't be returning.