Normally like dining here but had a negative experience tonight. My partner was gluten poisoned despite being very clear with the server — she was given standard tempura and told they were gluten free. The manager did however offer to comp her bill. That was nice.
The nori on my hand rolls was soft and stale, but they're supposed to be crunchy. Didn't have more than one bite and the server said they're always like that... but they're not. To top it off, we waited 20 minutes for our bill and all the "comp'd" items were still on there so we had to request another bill. Then our server ghosted us when it came to take payment and we had to find a server from another section.
The tempura was great, but overall the value for food is not great, and this experience kind of ruined the previous positive ones I've had.