LongHorn Steakhouse

I ordered a fillet and a loaded, baked potato and an ear of corn. I can’t eat gluten. I marked on the takeout order as gluten sensitive as possible, please and thank you and unchecked the box for the bread. It was supposed to send me a link so that I could check in and let them know I was there. After sitting there for 20 minutes I called because it’s Saturday night and they’re busy. They said they’d send somebody out. They came out with my food, said it had been ready for 25 minutes. Did not seem surprised that I did not receive a link. The filet was slightly bigger than the pat of butter that I put on my potato. There was a loaf of bread, floating around in the bottom of my bag. You can’t make this stuff up. Never again. I just paid $32 for a baked potato.

I was nervous to eat the food because my waitress didn’t know what gluten was. She kept guessing what items had gluten without checking in with someone who did know. My son ordered fries and she said they didn’t have bread on them so they were fine, in which I asked if they have their own fryer and she said “no but they aren’t breaded,” I politely explained that that level of cross contamination is highly dangerous for someone with a gluten allergy in hopes that maybe she can have more knowledge about it the next time she deals with gluten free customers, but all I got was an eye roll. I work in food service myself and when I don’t know something allergen related I always make sure to check with someone else before guaranteeing anything and I never make the customers feel like their dietary restriction is a burden on me. This whole interaction made me question the training being done for new hires- Certainly a large chain like Longhorn can afford to properly train their staff? On top of that the food was terrible. It tasted like it had been sitting out for a while prior to serving. Definitely expect higher quality for the prices they charge. I’ve eaten at longhorn before and haven’t had a notably bad experience but this kinda ruined it for me.