LongHorn Steakhouse

I have Celiac and eating at Longhorn's in past has not been good at all with several gluten allergy reactions at other restaurants. I visited the Longhorns in Easley, SC and ask to see Management to speak to them about my allergies and they quickly responded and I shared with them my concerns. To be honest, I was concerned if this was going to be a pleasant dining experience or not. They assured they would take the necessary precautions to keep my food safe from cross contamination. If you have any allergies, you understand my concern. I had a great meal and very happy to say no gluten reactions!! Well done management and staff,please keep it up and go that extra mile to keep customers with allergies safe! The waiter also did a great job of taking care of us! If you have any kind of allergies just take time to talk to Mangement, they will take good care of you!!

If I had to sum up this trip in one word, that word would be "disappointed." Wife and I went there for lunch today and ordered a burger and a salad. The salad was okay, except for the missing bleu cheese crumbles. Not a big deal, merely a small inconvenience. Her burger, on the other hand, has significantly more issues. First off, the good: the burger was cooked and seasoned perfectly. Unfortunately, that's where the positives end. We had specifically asked for no bun since my wife is gluten intolerant. The burger, as you can guess, came out on a bun. We immediately asked the waitress about it. She responded perfectly about having it taken care of. Unfortunately, taken care of simply meant them removing it from the bun. For my wife, that was fine, she's only gluten intolerant, not with celiac's. Once the waitress returned with the burger, we noticed that there was no bacon (which was an upcharger or we wouldn't have cared) and that her fries were cold. Not slightly cold, but completely cold. The waitress returned and we asked her for a side of bacon and a fresh side of fries. She was quick to comply, of course. Within just a moment or two, she was back with what we had requested. The fries, this time, were perfect. But the bacon was cold. Again, not cold like it had been sitting around for a couple of moments, but cold like it was straight from the low-boy. I was a little shocked when she brought the bill and my wife's meal was still on it. I would have expected some proactive discount, at least half off. Instead, this left me having to face the conflict of asking for my bill to be adjusted, which I completely hate doing. The saving grace, however, and the reason that we will return, is that they did immediately take care of it once asked. Every restaurant deserves a second chance when they respond correctly. I sincerely hope to come improve this review after my next visit.