LongHorn Steakhouse

We joined the waitlist after arriving to a full parking lot. We waited in our car because it was very cold out and there were people waiting outside. The website said we were welcome to wait in our car after joining the waitlist. I saw the “your table is ready” text message the second it arrived, so we immediately walked inside. When we walked up to the hostess stand, we were not greeted because the hostess was too busy angrily telling her co-workers what a problem people are who get on the wait list then don’t show up when they’re called. Then she said my name to her co-workers and said, “i’m taking them off the list because they’re *obviously* not showing up”, then stated how people like [insert my name here] make her so angry. This was 1 minute after I got the text message, I glanced at the time stamp on my phone to verify). Then she looked up at me and said “Can I help you?”, clearly irritated. When I told her my name (she had not asked before that), she threw us a nasty look/glare and shook her head slightly. She did not apologize for having mouthed off about me right in front of my face. We thought the experience was going to be bad given that start, and my husband was angry enough to walk out then and there, but we stayed because we had a gift card. Luckily, everything turned around after we were seated. Our server was great, there were a lot of good options for my gluten allergy, and the food was delicious. Four stars instead of five due to the hostess. Their cranky hostess should learn that when waitlist people are told they can wait in their cars, it may take 60 seconds for them to walk in, and that it is not very professional to talk in a derogatory manner to your customers. After all, that customer may be standing right in front of you waiting for service while you’re too busy loudly trashing their name.