Lovey's Natural Foods & Cafe

I moved to Wilmington a year ago and haven’t been able to say enough about how kind and pleasant EVERYONE is in this town....that was until I went to Lovey’s. Any time I’ve ever been to this store, I’ve had a negative experience because the owner/employees are SO RUDE but this last time was the WORST. It was so bad and (always) so unwarranted and I was so embarrassed by the way they were talking to me and what they were saying (in front of many other customers) that I dropped everything I had picked up to purchase, walked right out the door and I will never, EVER go back. It’s a real shame because I love this store and would have shopped there forever but they’ve permanently lost my business and, make no mistake, THEY DONT CARE - that’s just obvious. Secondly I went into Lovey’s 3 times between December 2020 and January 2021 and all 3 times, not a single employee was wearing a mask. On my first visit, I made a comment about their lack of mask wearing and/or sanitation supplies, especially around the buffet, and the cashier told me she was “sorry I felt that way” with an attitude and had nothing else to say on the matter. On my 2nd visit, I made another comment and was told that if I want an employee to wear a mask, all I need to do is ask.... WHAT?!?! Given that this is a health food store, I am extremely disappointed and appalled at the lack of attention being paid to health and safety measures during this pandemic. Not only do the employees not wear masks, but neither do a lot of the customers and if you happen to be lucky enough to see an employee “wearing” one, it’s a guarantee you’ll find it to be tucked under their chin or nose. Just a warning - if you have anything to say about it, you will be met with extreme rudeness and a nasty attitude. It’s very obvious that the owner of this store and her employees have zero knowledge of customer service, zero regard for their customer’s health/safety and definitely show zero appreciation for their customers in general. After reading a bunch of reviews online, I am realizing that many people have been treated exactly as I was treated, on multiple occasions, also for no reason whatsoever and most of them also mentioned the lack of mask wearing and concern for the lack of any health/safety measures in the store. Many people have also stated in their review that they’ll never go back, mostly because of how rude everyone is that works in the store, namely the owner. You’d think Lovey’s would get the hint and step up their game but the negative reviews don’t seem to faze them at all. Instead I noticed the owner conveniently only replies to the good reviews and blatantly ignores the negative ones. We’d all be better off spending our money at a different local establishment that would appreciate and benefit from our business, especially while so many of them are suffering under the current circumstances. At least I know I’ll be helping GOOD people and while spending my hard-earned money, I’ll be met with kindness, appreciation and general human decency! It’s amazing to me that Lovey’s feels they have the right to behave the way they do and get away with it - they simply don’t deserve our business! While Lovey’s might be the only local health food store, the bigger chains (such as Whole Foods and several other grocery stores) carry the exact same products Lovey’s does and, in most cases, for much less money. Whole Foods also has a hot and cold bar with organic and gluten-free options. They deliver and Amazon and other grocery delivery services deliver on their behalf as well. I’ll gladly be utilizing these options from now on if I can’t find another local health food store in the area.

Love this place,fresh food,large menu,gluten free options ,friendly stuff,keep the good work.