I've only had the pleasure of ordering delivery but due to my food allergies, I always like to call in and confirm everything was properly received on the other end. Whenever I call they recognize my name and voice, have modifications ready, and even recommendations for next time. I'm assuming she's one of the owners of managers, and her name escapes me but she is the one to always take my calls and makes sure I'm taken care of. It may seem small to write a sweet note on the take-out box or include allergen-friendly sauces that I didn't know were available, but it’s those things that keep me coming back. I look forward to dining in one day soon! For reference, I typically get the chow fun-gluten-free.