Luca Osteria

Warning! Luca is officially on notice for reckless service. I am gluten intolerant so if you’re not or don’t care, feel free to skip this review. If you do have a food sensitivity or food restrictions, I recommend you consider my experience before dining at Luca. I am 15 years into managing a gluten allergy. I am OG GF. I can’t eat gluten without it knocking me out mentally and physically so I don’t eat it. When we go out, we call ahead. When we spoke with Luca, the front desk assured me, “Yes of course, we can do gluten free pasta and have many gluten free dishes to choose from.” We left the conversation feeling excited and booked a reservation at Luca with some close friends. We arrived at Luca impressed. Excellent vibe. Great drinks. Good lighting and size. The waiter was patient, knowledgeable, and timely. When ordering dishes, I always clarify the gluten friendly meals and make sure the staff is clear that I have a gluten allergy. I was assured all dishes would be gluten free. The food arrived. The apps were incredible and the mains followed. It was an excellent meal, taste wise. When I arrived home, I descended into a classic gluten symptom episode, riddled with headaches, fatigue, bubble guts, and irritability. Two days later I emerged from the gluten wreckage, confused, tormented, and disappointed. I emailed Luca and let them know what happened and asked them for help identifying the dish that may have caused the issue. I waited for a reply. One day turned into 3, a week rolled by, and four full months passed with no reply from Luca. I cast another email and it fell into a chamber of info@ echoes. I am still waiting for a reply, but nearly 6 months have passed and I think “hope” has become foolhardy. Here we are writing a review to share my experience because Luca did not offer support. Luca cost me multiple days of discomfort and didn’t have the decency to reply to inquiries. For me, this experience reveals their high service standards are all an act. Classless. Eat at your own risk!