I have celiac and accidentally ordered something online (there's a QR code for to go orders) that wasn't gluten free. As soon as I noticed the menu at the counter, I let the person on register know and they immediately touched base with the kitchen staff to make sure my order was changed; I didn't even really have to ask. I really appreciated that! Awesome service, busy-ish on a weekday night. My pho was excellent, loved the broth.