Lugacci – Italienisches Restaurant & Pizzeria in Elmshorn am Holstenplatz

Unfortunately I cannot recommend the Lugacci restaurant. My experience was disappointing, and the way I dealt with criticism left a lot to be desired. First of all, factual, politely worded 3-star reviews that are true are apparently deleted. Customers who express legitimate criticism are even blocked. Such behavior does not indicate a customer-friendly restaurant. Another big drawback is the price for gluten-free pizza dough: a whopping €9.50 surcharge! (Online even €9.70) A fair price would be around €3-4, but almost €10 extra for the dough is simply excessive. The pizza itself? Totally normal, nothing special. The taste is okay, but not exceptional – and certainly not worth the high price. However, the service should be highlighted positively - it deserves 5 stars! The staff was very attentive, friendly and tried hard. The waitress even pointed out the increased surcharge to us on site, which we found very fair. Unfortunately, the good service cannot make up for the other negative aspects. If you're looking for good food at fair prices and a restaurant that handles criticism professionally, you should look elsewhere.

Delicious pizza 🍕 even “gluten free” if you ask 👍 gladly again 😇

Staff relatively friendly so far. Location a bit noisy but quite good. The food was OK, very salty. Drinks were swapped, it happens sometimes, not bad. But: several dishes are not available, the toilets are very unclean, male staff do not wash their hands after using the toilet. For gluten-free pizza there is an additional charge of over €9(!). There's bad talk behind the counter about not tipping enough, that doesn't make it any better. We are negatively surprised by the restaurant... a shame