MOD Pizza

Beyond disappointing - twice I have ordered online and showed up at the time the app says it will be ready, only for them to not have even started. But I have really never been treated outright rudely before at a restaurant until today. When I asked about how much longer, the guy only stated “we can refund you.” I asked how long again, asking 5 minutes? 10? 15? I said I have a few minutes and I promised my kids! He pointed to another associate and said “she’s making it now”. I clarified, ok, but once she is making it, how long until it is done? I have to pick them up. He said 5-10 mins. So I said ok I will wait. Once that pizza gets in the oven, I notice it is not on a tray and gluten free should be on a tray. So I said “excuse me, is that my pizza?” He said no. So she wasn’t making my pizza at all. It would have been faster to just get in line and order when I got there rather than put in the order 15 mins ahead. People who arrived after me were getting their pizzas made. I could understand if they were busy, but there were 4 patrons and 3 employees (who were for some reason all wearing noise cancelling headphones and doing prep work). When I arrived, there were no pizzas in the oven at all. I said ok I need the refund then. No apology, no explanation on how I would be refunded, and I had to ask for a receipt. He let out a big “ughhh” and then proceeded to pull 20-30 bunched up receipts out of the machine and then throw them away before reprinting mine and handing it to me without a word. I am shocked I really have never had an experience like this before. My kids will be disappointed I couldn’t get them a promised pizza even though I ordered beforehand, showed up on time, reminded them, and waited an additional 10 minutes. When I left almost an hour after I had processed my online order, they still had not started my pizza.

I go to mod pizza everywhere and all ways love it! I am gluten free and vegan and they are always willing to change gloves and pizza cutters if you ask. Amazing place.