MOD Pizza

I've been coming to this location since I recently started working in this area. I'm allergic to wheat, red onions, lactose intolerant and more. I love the Dillan pizza plant based sausage with gluten free dough and diary free cheese!

Our kids have gluten and dairy allergies. MOD pizza has been such a needed find. We headed to the Medical Center location, I called from the road, asked the machine to speak to the store, a man answered and specifically confirmed that at that particular location they in fact had both currently in supply -- GF crusts and nondairy cheese. But when we come to the restaurant, after parking in the paid garage, and wait in line for our turn, we are told they are out of both. Sunday around 2pm. They completely deny any responsibility, act rudely and unapologetically. Tell me what I did wrong. I ask to at least be compensated for the parking charge, am first denied and then given a "free pizza" card. I say thank you and we leave. When later in the day we make it to the Bellaire location, it's really busy. There's a large team, all working really hard, and seem to have great team work established, staying focused, trying to go really fast and still finding time for excellent customer service. They make eye contact, apologize for the wait, carefully and patiently take the requests, find it possible to hear and answer questions. At the register it turns out that the giftcard we were given was a used one. But they take my word for it, don't charge us for the pizza for our grandpa, without doubting us for a second. What a nice compensation for us after wasting precious time on a Sunday afternoon driving to and from the Medical Center location, waiting in line there, paying for parking for nothing, receiving rude to saybthe least service. You can bet which location we will be frequenting now and recommending to our friends. Thanks, guys, you really made our day. And great job on your team work, speed, and customer service 👏 👍 👌