MOD Pizza

We used to LOVE Mod Pizza, my absolute favourite! Unfortunately over the past year the service has gotten terrible which has also reflected in their food. The last straw came when they mistakenly made my pizza wrong, it happens, no biggie, it wasn’t a gluten-free crust, but the ensuing interaction that followed was terrible. We took it back & let them know, & that’s where it all went sour. They insisted they had made it correctly & we had ordered it wrong, it was an app order & you could clearly see they had made it wrong. One employee started to goad my husband, laughing at him & just being a jerk. They made the pizza wrong again, so I called them as now my husband is now frustrated. The employee on the phone was the same guy, unfortunately & recognised us & just kept repeating himself that we were “wrong” & he was “right” . Eventually the “manager” came on the line, she was pleasant & apologetic, we explained what happened & you could hear the guy chipping in his 2c in the background. She told us that she was personally going to make the pizza herself, & that we shouldn’t complain to the local manager as he “wasn’t any good” & “nothing would happen” but to go above him to the regional manager to lodge a formal complaint. That she would personally make sure that they would call us the following week, of which we never heard from them. Anyway we picked up the 3rd pizza, technically it’s “correct”. However, on the box an employee had written slang on it, & after looking it up, it’s too nasty to put on here. The pizza had what looked like a can of cold pineapple dumped on it, & ultimately, the crust wasn’t gluten free as I was sick to my stomach later. Honestly, the whole experience was just awful. Never again.

The poepywere nice, place was clean, I had the gluten free crust and it was pretty good!