My wife is gluten intolerant, and we heard that mooyah had gluten-free burger options. I got two burgers, one of them gluten-free for my wife. I got home and neither one was marked. The buns looked remarkably similar, one of them was maybe a little more dense and the other one was a little bit squishier. But otherwise there was none of the usual graininess that accompanies a gluten-free bun.
I tried to call the store for assistance on figuring out which one was gluten-free, but after 11 or 12 tries, each ringing through until the phone line hung up, nobody would pick up the phone. So I had to drive 25 minutes back to the store.
When I shared the experience with the owner who was working the front counter, he seemed more interested in proving to me how I should just have known which one was the gluten-free bun. Rather than just making it right. He eventually did remake the meal, with both buns gluten-free. Then he stuffed a potato bun in another container so that I could take it home "as reference so I would know which one next time."
All that was needed to prevent this from happening was a sticker or a sharpie. All it would take to prevent me from driving back was answering the phone. And all it took when I got back to the store was to offer to remake it and make sure that the gluten-free was marked. And none of these happened.
I have put in a complaint to corporate because of how much the owner needs some training on basic customer service. I may eventually try another mooyah location, but I will never go back to this location as long as that man is still there.