Maggiano's Little Italy

I am in shock. I have been going to Maggiano's all over Illinois and this one in particular with my son and with my family since the beginning when they opened. We have had baby's showers, Birthday dinners for my son with extended family at the Vernon Hills location and Old Orchard location, wedding showers at other locations. Recently we had out of town guests and a large table that was not a great experience (Vernon Hills) as my brother's other half has a gluten allergy and the waiter hounded her every 3-4 minutes, while she was eating. I should have known better not to go back to this once great neighborhood local eatery. We went in early last night, Saturday night before 5pm to have a quick, quiet meal that was fancy, but definitely not cheap. That didn't happen! They looked at us and judged us because maybe we looked a little casual, but we were wearing very nice clothes and they seated us in the bar area that had no guests yet. They were cleaning the bar out with Green towels, loud glasses and bottles, talking loud, making jokes, clapping like we weren't even there. The manager walked in several times and was talking with staff loudly. We were being ghosted and treated like second class citizens. We left and I was furious. There was a total and utter disregard for us being there. I am still in shock at how poorly we were treated, as if we didn't exist. Maciano's has been our restaurant of choice once a week and they have treated us great and their food is outstanding and now I will continue to give them our business. Shame on you, Let us Not Entertain You! Awful!

The hospitality at this Maggianos is truly unmatched. A couple months ago, my mom and I did a curbside order and it happened to be pouring rain. While we waited, the manager brought out complimentary lemonades, and we didn’t even have to wait long!! I came back this last weekend, and it was my first time eating out since my Celiac diagnosis. They took my dietary needs EXTREMELY seriously, and even had the chef come out to talk. After we ate, our server brought out a complimentary ice cream with the sweetest message. The food was incredible as always, but the thoughtfulness behind it really warmed my heart. Hands down my favorite place to go!