Majestic Elegance Punta Cana

First of all, I find it sad that some employees put pressure for positive reviews on google. My son was influenced to provide a positive review by an employee who did a 2 minute line dance on the beach with our group. This makes the comments less interesting and boring. Please know that the employees I will name here did not ask for anything and do not know that they will be named. The Majestic Elegance Hotel doesn't need fake positive reviews. This is an exceptional hotel. All the staff are friendly, smiling and the employees seem happy. The cleanliness of the place is incredible, they do not tolerate a tree leaf on the ground or a glass lying around. Public toilets (restaurant, beach, swimming pool, etc.) smell good and are always clean, which is quite incredible. There is not the slightest scratch on the walls, they paint everything as they go. The rooms are large, luxurious, very comfortable and clean. Premium quality bedding and towels. The places are modern. We spoke to several people who have traveled a lot and everyone said that this hotel was their top 1. Even our roommates who had sworn to never return to the same place twice were already booking their plane ticket to the Majestic Elegance for next year. Food wise, the food was excellent but for food allergies, it wasn't easy. We have 2 celiacs in the family (gluten allergy) and fortunately we were taken care of by David, a warm, smiling, cheerful person, who was really our favorite part of the trip. Jose also helped my children eat gluten free, always smiling too and we never felt that it was a burden for them to take care of us. My children managed to eat gluten free and we are very grateful but the choice was not very varied: croissant, muffin and bread in the morning and pasta dish or choice of meat with side dish in the evening. No gluten-free dessert (without risk) on the site to our knowledge. So most evenings we opted for the steakhouse, which was easier for them. A big thank you also to Fauto aux fruits, who took my individual fruits from the back and rinsed them because I am allergic to cantaloupe, melon...almost all fruits in fact. Without him I wouldn't have been able to eat fruit. The only criticism we could make of the Majestic and even our friends who did not have allergy problems said it...is that they use the same utensil for several items, whether when cooking or for customers to help themselves. One utensil for 6 dishes, or the cook who uses the same utensil to take the 10 kinds of vegetables plus pasta, the same knife to cut all kinds of fruit...this makes the buffet very dangerous for people like me who suffer from multiple food allergies and often despite the diversity that was offered I had to fall back on only a few dishes. In terms of display too, there are gaps. Often we don't know what is offered (e.g. "beef"....but still...) and for desserts, only one sign says "dessert zone". Impossible to know what the cakes are and what they contain... in short for allergies, it was quite difficult but for everything else, we recommend this hotel 1000% and from now on it will be our destination in Punta Cana without hesitation. The beach is also beautiful, well maintained and no seaweed. The sunrises there are magnificent!!

We loved our stay with Magestic Elegance. All the staff were extremely friendly and happy! The incredible and fun entertainment shows and the super food! Our butler José Pache was the best and took great care of us and made sure our experience was unforgettable! Other members of the staff such as Óseas from entertainment, Oscar, Juan and William from the Limited Gourmand restaurant made our dinners a fun and beautiful experience as well as Iselso from the Italian restaurant, he was concerned that our food was 100% gluten free since with my husband We are gluten intolerant. Thank you all very much. We recommend your hotel 100%.