Many Hands Winery

A most unfortunate and upsetting experience! Beware if you have any allergies or food intolerances - no care taken whatsoever by chefs or wait staff. If I could give no stars or negative stars I would. I was shocked when I received my order (stipulated CLEARLY with the waiter, numerable times, may I add, that I could not eat any type of onion or gluten) and received a dish covered in spring onion and had 'normal' bread on it. It was sent back. The waiter was rude and dismissive. OK. Second dish comes, stale GF crackers (that I would NEVER serve to anyone), I begin eating to find more spring onion at the bottom of the dish. I fish it out. I complain. Rude waiter begins argument in front of other patrons. Unprofessional. The manager arrives, we agree to step outside. (Small business yes, we want to support you, yes, and just because my day is not going well, it should not disrupt other patrons.) Manager is kind, gives required support and takes dish off bill. Thank you. A short time later, we go to pay. Manager no where in sight. Female chef comes out from kitchen. Reads back order, all ok, we go to pay. I casually ask, "Are you the chef that made the prawn dish that was covered in spring onions?" Her reply is, "yes", and begins to laugh at me. The very young 'pizza boy' - (to the left, behind her) is watching and listening and begins to laugh as well. I then say, "Do you understand that I will now be ill - the food was cross contaminated." (If you don't know, you simply don't know how it feels, but, it's debilitating.) She continues to laugh - the other chef, (male, a little older also within sight), makes a run to the door. I repeat myself again, and she continues to laugh along with the boy, and proceeds to hide in the kitchen. I am left at the counter. Seriously? Manager enters restaurant from outside door. We go outside again. I explain how disrespected I felt, how disappointed I am, (not only with the food), the rude male waiter, (not the female - she was trying her best), the service (incredibly slow - don't tell me you are a small business, that's a feeble excuse, hire good people), and then a disrespectful chef and pizza boy. He agrees that's not on, and we leave without paying. Thank you. I was sick that night and part of the following morning. Clearly, not a place I will revisit.

Tony and Jenny are amazing hosts that have established a beautiful little unassuming spot in the heart of the Yarra valley. I’ve been to Many hands twice now. Once with my girlfriends last year (we sat on the balcony and had a lovely relaxing afternoon), and I’ve just recently been again with my family for my birthday. The food and wine did not disappoint on either occasion (no easy feat for someone who is gluten and dairy free). Even my fussy toddler loves the gluten free pizza and Tony’s special tomato pasta sauce! For the adults I highly recommend the 2018 Chardonnay and the garlic prawns (and the gluten free pizza). Amazing!!! Love this place. We will be back!